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T’s & C’s

The Waxpot Terms and Conditions

  1. The Waxpot PTY LTD conforms to the requirements of the Department of Health for all Beauty preparations and to the requirements of NRCS (National Regulator for Compulsory Specifications where electrical beauty equipment is concerned.
  2. The Waxpot PTY LTD ideally supplies beauty therapists, who have trained at accredited training institutions or have obtained the necessary qualification. In purchasing from us, you are confirming that you have sufficient knowledge to utilize or operate equipment and products purchased from The Waxpot PTY LTD as The Waxpot PTY LTD does not accept returns or offer refunds on consumables and products which have been removed from its original packaging.
  3. It is the responsibility of the Customer/Purchaser to ensure that products and equipment are operated according to the product guidelines as damage to the product or person due to negligence will deem the guarantee null and void.
  4. The Waxpot PTY LTD does not offer payment terms or lay-bye options therefore orders must be paid for via eft or payment option offered on The Waxpot website prior to goods being sent.
  5. The Waxpot PTY LTD offers an instant delivery option in the greater Durban area Monday to Saturday only. Any other deliveries will be sent via our courier service and the freight and insurance charge will be for the customer/purchaser’s account. As the courier service is a third-party service, a tracking/waybill number will be forwarded to the buyer once it has been paid and booked and it is the purchaser’s responsibility to track the package via the relevant courier customer portal.
  6. Upon receipt of the order,the Buyer/ Purchaser will be required to sign the proof of delivery to confirm that the package has been received undamaged and sealed in the original packaging. Should the item be damaged or the packaging not in place, this must be indicated on the proof of delivery/receipt and the courier representative and the person receiving the item must both sign the proof of delivery/receipt to indicate damage. In this case, the buyer reserves the right to refuse to accept delivery. This item may then be returned to The Waxpot PTY LTD.
  7. The Waxpot cannot be held liable under their guarantee policy for any damages visible at the time of collection or acceptance of delivery that was not indicated on the proof of delivery/receipt by the customer.
  8. For hygiene reasons, The Waxpot PTY LTD does not accept any returns on consumables. Please ensure that you are absolutely certain of your purchases before confirming and receiving your order.
  9. The Waxpot PTY LTD reserves the right to examine and test equipment reported as faulty or damaged before accepting a return and or offering any refunds.
  10. The Waxpot PTY LTD reserves the right to adjust prices as prices are subject to fluctuations in the exchange rate as well as price increases from suppliers.
  11. Equipment sold by The Waxpot PTY LTD has a 6-month warranty and any freight costs incurred for claims or returns will be for the customers account. The Waxpot PTY LTD reserves the right to charge a service fee to collect for repair under the warranty period.
  12. The Waxpot PTY LTD reserves the right to refuse any claim should the equipment have:
  13. been mishandled in any way
  14. failed to have been operated in the means to which it was intended or advised
  15. been subjected to any lightning strikes
  16. unstable electricity supply and/or power surges
  17. Incorrect use of equipment.
  18. Please ensure that you purchase the correct products for your needs. Should you find on delivery that the goods are unsuitable and return them with our driver, a delivery and return charge will be applied.
  19. The Waxpot PTY LTD shall not accept any claim on goods once opened by the customer unless submitted in writing and received by The Waxpot PTY LTD within 48 hours from receipt of goods. Should the customer fail to communicate a claim as detailed above, the customer shall be deemed to have accepted the products as being in good order and condition in all respects. Should the customer damage the goods during assembly, or negligent, no exchange or refund will be entertained
  20. The Waxpot PTY LTD shall not accept any claim unless the GOODS are returned in the original, undamaged packaging.
  21. The Waxpot PTY LTD shall not be liable for any loss of profits, loss of savings, or any other actual or consequential damage of whatsoever nature arising from any defect in the GOODS.

In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of South Africa’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed R3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a R250 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a R300 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

  • Unless otherwise stated, the services featured on this website are only available within the United Kingdom & South Africa, or in relation to postings from the United Kingdom/South Africa. All advertising is intended solely for the United Kingdom & South African market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of South Africa govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the South African & English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking/order or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected

191 Moses Kotane rd

Cape Town
Unit 3
21/23 Hadji Ebrahim Street

Head Office
087 806 4645

082 744 7775

8am to 6pm

Weekends & Public Holidays
8am to 4pm

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